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Whynter 12,000 BTU (7,000 BTU SACC) Elite Dual Hose Portable Air Conditioner, Heater, Dehumidifier, and Fan with Activated Carbon Filter plus Autopump and Storage bag, up to 400 sq ft in Grey | ARC-122DHP

by Whynter

Save 17% Save 17%
Original price $862.80
Original price $862.80 - Original price $862.80
Original price $862.80
Current price $719.00
$719.00 - $719.00
Current price $719.00

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Description

Whynter 12,000 BTU (7,000 BTU SACC) Elite Dual Hose Portable Air Conditioner, Heater, Dehumidifier, and Fan with Activated Carbon Filter plus Autopump and Storage bag, up to 400 sq ft in Grey

Upgrade your home climate control with the Whynter ARC-122DHP 12,000 BTU (7,000 BTU SACC) Elite Dual Hose Portable Air Conditioner. This unit also serves as a heater, dehumidifier, and fan, offering year-round comfort in spaces up to 400 sq. ft. The dual-hose system, Auto Pump, and Activated Carbon filter ensure clean, fresh air with convenient and efficient performance. The elegant gray color adds sophistication, making it suitable for any room’s aesthetic. Rely on Whynter for practical, portable climate solutions that combine performance and style.

Features and Specifications

● Silver color
● 12000 BTU Cooling (ASHRAE-128 Standard) / 7000 BTU (DOE Standard)
10000 BTU Heating (ASHRAE-128 Standard)
● Refrigerant: R32
● Lead free RoHS compliant components
● Patented auto drain function fully exhausts all condensate automatically in most environments in cooling and dehumidifying modes
● Upper and lower drain ports for continuous operation (cooling and dehumidifying modes)
● AutoPump for continuous operation
● AutoPump function can be utilized to pump out (and up to 16 ft of vertical lift) moisture through the included 7.5’ drain tube for continuous condensate removal
● Four operational modes: Cool, Heat, Fan, Air Conditioner
● Digital and remote control
● LCDI (Leakage-Current Detection and Interruption) plug
● Dehumidifying Capacity: 82 Pts / day
● Upper and lower drain ports for continuous operation
● Designed to provide quiet and efficient cooling to any room, with no permanent installation
● 3 speed fan with 2-way directional air louvers
● Equipped with Carbon air filter and washable pre-filter
● Cooling thermostatic control (61°F – 89°F)
● Heating thermostatic control in ambient conditions above 45° F (61°F – 77°F)
● Casters for easy mobility
● 24 hour programmable timer
● Noise level (dBA): <47 low/ <52 high
● Auto restart after power outage
● Storage cover bag with pocket
● Extendable exhaust hose (up to 60″)
● Upgraded Plastic window kit included
● Large Exhaust Hose: 5.9″ diameter
● Large Hose Connector: 5.9″ diameter with 5.0″ diameter reducer
● Small Intake Hose: 5.0″ diameter
● Small Hose Connector: 5.0″ diameter
● Fixture and Window Kit: 5.0″ diameter
● Window Kit: 6.5″ W x 20″ (min)/ 46″ (max) L
● Air Flow (at high speed): 330m3/h / 194CFM
● Maximum cooling power consumption: 1200W  / 10.5A
● Power supply: 115 V / 60Hz / 1 Phase
● Unit dimensions: 17″ W x 16″ D x 29.5″ H
● Package dimensions: 20″ W x 18″ D x 35″ H
● Net weight: 70 lbs
● Gross weight: 82 lbs
● UL listed
● UPC 850956003897

Additional Information
ASHRAE BTU

12,000 BTU

SACC BTU

7,000 BTU

Color

Silver

Coverage Sq. Ft.

400 sq. ft.

Dehumidifying Capacity

82 pints/day

Exhaust Hose Length

Max. 60"

Window Kit Length

6.5" W x 20" (min)/ 46" (max) L

Fan Speed

3 speed

Filter Type

Carbon air filter and washable pre-filter

Heat Mode

Yes

Hose System

Dual Hose

Louver Type

2-way directional air louvers

Maximum Power Consumption

1200W / 10.5A

Noise level (dBA)

<47 low/ <52 high

Pump Feature

Yes

Refrigerant

R-32

Replacement Filter

Carbon: ARC-CF-12SD

Replacement Hose

"small hose: ARC-EH-TYPE-S large hose: ARC-EH-TYPE-L"

Replacement Window Kit

ARC-WK-DUALN

Storage Bag

Yes

Temperature Range

61°F – 89°F

Upper Gravity Drain Port

Yes

Unit Dimensions

17" W x 16" D x 29.5" H

Warranty

This unit comes with one year limited warranty

WHYNTER products are warranted to the original owner, purchased from an authorized Whynter dealer within the 48 U.S. continental states, for one year from the original purchase date against defects in material and workmanship under normal residential usage. Should your WHYNTER product prove defective within one year from the date of purchase, contact Whynter’s Customer Support Team with the serial number and proof of purchase to make a warranty claim. A Return Authorization Number must be issued before returning any parts or products. Parts or products received without a Whynter issued Return Authorization Number will be refused. Under this warranty, Whynter will repair or replace any parts found defective with new or re-manufactured parts or exchange the defective product with a new, refurbished, or re-manufactured product at our discretion. All defective products and parts covered by this warranty will be repaired or replaced on a mail-in basis to Whynter’s Service Center. This warranty is not transferable. After the expiration of the warranty, the cost of labor and parts will be the responsibility of the original owner.

Return freight is prepaid by Whynter within two months of purchase. After two months to one year, the customer will be responsible for the return freight cost to Whynter’s Service Center. Please package the product carefully in its original packaging to avoid damage in transit. Whynter is not responsible for damage resulting from shipper mishandling or improper packaging. Please retain the original box and packaging materials.

THIS WARRANTY DOES NOT COVER:

  • Acts of God, such as fire, flood, hurricanes, earthquakes and tornadoes.
  • Improper power supply such as power surge, low voltage, defective household wiring or inadequate fuses.
  • Use in commercial or industrial applications.
  • Damage, accidental or otherwise, to the product while in the possession of a consumer not caused by a defect in material or workmanship.
  • Damage caused by consumer misuse, tampering, lack of maintenance or failure to follow the care and special handling provisions in the instructions.
  • Damage to the finish of the case, or other appearance parts caused by wear.
  • Damage caused by repairs or alterations to the product by anyone other than authorized by the manufacturer.
  • Removal, Replacement Packaging, Freight and Insurance cost for the warranty service.
  • Products sold AS IS or from an unauthorized reseller.
  • Products that have had their serial numbers removed or defaced.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND  EXCLUSIVE  REMEDY  UNDER  THIS  LIMITED  WARRANTY  SHALL  BE  PRODUCT  REPAIR OR REPLACEMENT  AS  PROVIDED  HEREIN.  CLAIMS BASED ON  IMPLIED  WARRANTIES,  INCLUDING  WARRANTIES  OF MERCHANTABILITY  OR  FITNESS  FOR  A  PARTICULAR  PURPOSE,  ARE  LIMITED  TO  ONE  YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN ONE YEAR. WHYNTER SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR   EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

The warranty, product contents and specifications are subject to change at any time without notice; please check back for the most current information.

Whynter Portable Air Conditioner Warranty:

ONE YEAR LIMITED WARRANTY & THREE YEAR WARRANTY ON COMPRESSOR

This WHYNTER portable air conditioners are warranted to the original owner, purchased from an authorized Whynter dealer within the 48 U.S. continental states, for one year from the original purchase date against defects in material and workmanship under normal residential usage. Should your WHYNTER product prove defective within one year from the date of purchase, contact Whynter’s Customer Support team with the serial number and proof of purchase to make a warranty claim. A Return Authorization number must be issued before returning any parts or products. Parts or products received without a Whynter issued Return Authorization number will be refused. Under this warranty, Whynter will repair or replace any parts found defective with new or re-manufactured parts or exchange the defective product with a new, refurbished, or re-manufactured product at our discretion. All defective products and parts covered by this warranty will be repaired or replaced on a mail-in basis to Whynter’s Service Center. This warranty is not transferable. After the expiration of the warranty, the cost of labor and parts will be the responsibility of the original owner.

The compressor of portable air conditioners is warranted for an additional two years after the one year limited warranty expires from the date of purchase.

Return freight is prepaid by Whynter within two months of purchase. After two months to one year, the customer will be responsible for the return freight cost to Whynter’s Service Center. Please package the product carefully in its original packaging to avoid damage in transit. Whynter is not responsible for damage resulting from shipper mishandling or improper packaging. Please retain the original box and packaging materials.

THIS WARRANTY DOES NOT COVER:

  • Acts of God, such as fire, flood, hurricanes, earthquakes and tornadoes.
  • Improper power supply such as power surge, low voltage, defective household wiring or inadequate fuses.
  • Use in commercial or industrial applications.
  • Damage, accidental or otherwise, to the product while in the possession of a consumer not caused by a defect in material or workmanship.
  • Damage caused by consumer misuse, tampering, lack of maintenance or failure to follow the care and special handling provisions in the instructions.
  • Damage to the finish of the case, or other appearance parts caused by wear.
  • Damage caused by repairs or alterations to the product by anyone other than authorized by the manufacturer.
  • Removal, Replacement Packaging, Freight and Insurance cost for the warranty service.
  • Products sold AS IS or from an unauthorized reseller.
  • Products that have had their serial numbers removed or defaced.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND  EXCLUSIVE  REMEDY  UNDER  THIS  LIMITED  WARRANTY  SHALL  BE  PRODUCT  REPAIR OR REPLACEMENT  AS  PROVIDED  HEREIN.  CLAIMS BASED ON  IMPLIED  WARRANTIES,  INCLUDING  WARRANTIES  OF MERCHANTABILITY  OR  FITNESS  FOR  A  PARTICULAR  PURPOSE,  ARE  LIMITED  TO  ONE  YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN ONE YEAR. WHYNTER SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR   EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

The warranty, product contents and specifications are subject to change at any time without notice; please check back for the most current information.

Product Manuals & Guides

User Manual (English)
User Manual (Spanish)
Energy Guide
WireCutter

Shipping & Returns

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

About WHYNTER

Whynter, founded in 2006, specializes in high-quality, efficient specialty home appliances designed for consumer convenience and comfort. With over 15 years of experience, we prioritize portability and quality, aiming to enhance everyday living. Our products are crafted to fit seamlessly into any space, indoors or outdoors, combining form and function. We offer modern, affordable solutions that cater to diverse consumer needs, ensuring satisfaction and innovation in every purchase.

Customer Reviews

Based on 9 reviews
78%
(7)
22%
(2)
0%
(0)
0%
(0)
0%
(0)
d
dcstudebaker
works perfect

This is the 3rd summer season using this conditioner and I'm extremely happy with it's performance. The only reason for 4 stars is the replacement carbon filter is expensive in my opinion. Tried a aftermarket filter but condenser and cooling fins ice up Decided to go without carbon filter.

a
alex96
Easy to set-up and very effective!

I bought this because my house air conditioner wasn't working and it was old. So I bought this for my room and it made a really big difference. This does a great job in cooling down the room to a more comfortable level. I highly recommend this product!

k
kkkk
Perfect for school

It cools great and heats when needed. At school living in a beach cottage, my Wynter keeps me comfortable.

z
zwoiri
Great portable A/C, avoid air recirculation!

I use this AC to cool my 1960ies 250sqft studio apartment on the hottest days of summer in the SF Bay area. It manages to keep the room comfortable at around 25C with 35C outside. The dual hose concept avoids sucking hot outside air into the living space which allows this unit to be much more effective than single hose portable A/C.
The inlet and exhaust hose are very close to each other on the window kit though. Due to restrictions in my lease I had to keep the fly net installed outside the window kit, which caused noticeable re-circulation of exhaust air into the inlet. The AC has to work so much less hard since I improvised some baffling to keep inlet and exhaust air separate. Even better would be if the hoses were long enough to allow cutting the window kit in half so I can have more separation between the two hoses.
I've also insulated the exhaust hose which further noticeably helps the effectiveness of the A/C: https://www.homedepot.com/p/Master-Flow-6-in-Dia-R-6-Ductwork-Insulation-Sleeve-INSLV6/100396953
I've tried the heating mode one cold night for a short time, it does blow warm but really I'll find out how much I can rely on the heat pump in winter. Maybe I can cancel the gas contract.
The slider for the cold air side-by-side steering baffles was not assembled and flying around loose inside the cold air outlet. The styrofoam base of the packaging was crushed and broken, but still kept the A/C itself from hitting the cardboard.

H
Huggyherr
Very quiet as advertised

We bought this portable unit because it was advertised as quiet, our last one from LG was very loud. . It was as quiet as they said and works great the only issue I had was the part that goes into the window seemed like an afterthought. I did quite a bit of modifications to get it to work in our windows and keep the window secure but besides that would highly recommend it. I found out that the carbon filter is $25 to replace I am not using it anymore and it still works fine

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On all orders

Give Us A Call

+1 (307)-218-7280

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Whynter 12,000 BTU (7,000 BTU SACC) Elite Dual Hose Portable Air Conditioner, Heater, Dehumidifier, and Fan with Activated Carbon Filter plus Autopump and Storage bag, up to 400 sq ft in Grey

Upgrade your home climate control with the Whynter ARC-122DHP 12,000 BTU (7,000 BTU SACC) Elite Dual Hose Portable Air Conditioner. This unit also serves as a heater, dehumidifier, and fan, offering year-round comfort in spaces up to 400 sq. ft. The dual-hose system, Auto Pump, and Activated Carbon filter ensure clean, fresh air with convenient and efficient performance. The elegant gray color adds sophistication, making it suitable for any room’s aesthetic. Rely on Whynter for practical, portable climate solutions that combine performance and style.

● Silver color
● 12000 BTU Cooling (ASHRAE-128 Standard) / 7000 BTU (DOE Standard)
10000 BTU Heating (ASHRAE-128 Standard)
● Refrigerant: R32
● Lead free RoHS compliant components
● Patented auto drain function fully exhausts all condensate automatically in most environments in cooling and dehumidifying modes
● Upper and lower drain ports for continuous operation (cooling and dehumidifying modes)
● AutoPump for continuous operation
● AutoPump function can be utilized to pump out (and up to 16 ft of vertical lift) moisture through the included 7.5’ drain tube for continuous condensate removal
● Four operational modes: Cool, Heat, Fan, Air Conditioner
● Digital and remote control
● LCDI (Leakage-Current Detection and Interruption) plug
● Dehumidifying Capacity: 82 Pts / day
● Upper and lower drain ports for continuous operation
● Designed to provide quiet and efficient cooling to any room, with no permanent installation
● 3 speed fan with 2-way directional air louvers
● Equipped with Carbon air filter and washable pre-filter
● Cooling thermostatic control (61°F – 89°F)
● Heating thermostatic control in ambient conditions above 45° F (61°F – 77°F)
● Casters for easy mobility
● 24 hour programmable timer
● Noise level (dBA): <47 low/ <52 high
● Auto restart after power outage
● Storage cover bag with pocket
● Extendable exhaust hose (up to 60″)
● Upgraded Plastic window kit included
● Large Exhaust Hose: 5.9″ diameter
● Large Hose Connector: 5.9″ diameter with 5.0″ diameter reducer
● Small Intake Hose: 5.0″ diameter
● Small Hose Connector: 5.0″ diameter
● Fixture and Window Kit: 5.0″ diameter
● Window Kit: 6.5″ W x 20″ (min)/ 46″ (max) L
● Air Flow (at high speed): 330m3/h / 194CFM
● Maximum cooling power consumption: 1200W  / 10.5A
● Power supply: 115 V / 60Hz / 1 Phase
● Unit dimensions: 17″ W x 16″ D x 29.5″ H
● Package dimensions: 20″ W x 18″ D x 35″ H
● Net weight: 70 lbs
● Gross weight: 82 lbs
● UL listed
● UPC 850956003897

ASHRAE BTU

12,000 BTU

SACC BTU

7,000 BTU

Color

Silver

Coverage Sq. Ft.

400 sq. ft.

Dehumidifying Capacity

82 pints/day

Exhaust Hose Length

Max. 60"

Window Kit Length

6.5" W x 20" (min)/ 46" (max) L

Fan Speed

3 speed

Filter Type

Carbon air filter and washable pre-filter

Heat Mode

Yes

Hose System

Dual Hose

Louver Type

2-way directional air louvers

Maximum Power Consumption

1200W / 10.5A

Noise level (dBA)

<47 low/ <52 high

Pump Feature

Yes

Refrigerant

R-32

Replacement Filter

Carbon: ARC-CF-12SD

Replacement Hose

"small hose: ARC-EH-TYPE-S large hose: ARC-EH-TYPE-L"

Replacement Window Kit

ARC-WK-DUALN

Storage Bag

Yes

Temperature Range

61°F – 89°F

Upper Gravity Drain Port

Yes

Unit Dimensions

17" W x 16" D x 29.5" H

This unit comes with one year limited warranty

WHYNTER products are warranted to the original owner, purchased from an authorized Whynter dealer within the 48 U.S. continental states, for one year from the original purchase date against defects in material and workmanship under normal residential usage. Should your WHYNTER product prove defective within one year from the date of purchase, contact Whynter’s Customer Support Team with the serial number and proof of purchase to make a warranty claim. A Return Authorization Number must be issued before returning any parts or products. Parts or products received without a Whynter issued Return Authorization Number will be refused. Under this warranty, Whynter will repair or replace any parts found defective with new or re-manufactured parts or exchange the defective product with a new, refurbished, or re-manufactured product at our discretion. All defective products and parts covered by this warranty will be repaired or replaced on a mail-in basis to Whynter’s Service Center. This warranty is not transferable. After the expiration of the warranty, the cost of labor and parts will be the responsibility of the original owner.

Return freight is prepaid by Whynter within two months of purchase. After two months to one year, the customer will be responsible for the return freight cost to Whynter’s Service Center. Please package the product carefully in its original packaging to avoid damage in transit. Whynter is not responsible for damage resulting from shipper mishandling or improper packaging. Please retain the original box and packaging materials.

THIS WARRANTY DOES NOT COVER:

  • Acts of God, such as fire, flood, hurricanes, earthquakes and tornadoes.
  • Improper power supply such as power surge, low voltage, defective household wiring or inadequate fuses.
  • Use in commercial or industrial applications.
  • Damage, accidental or otherwise, to the product while in the possession of a consumer not caused by a defect in material or workmanship.
  • Damage caused by consumer misuse, tampering, lack of maintenance or failure to follow the care and special handling provisions in the instructions.
  • Damage to the finish of the case, or other appearance parts caused by wear.
  • Damage caused by repairs or alterations to the product by anyone other than authorized by the manufacturer.
  • Removal, Replacement Packaging, Freight and Insurance cost for the warranty service.
  • Products sold AS IS or from an unauthorized reseller.
  • Products that have had their serial numbers removed or defaced.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND  EXCLUSIVE  REMEDY  UNDER  THIS  LIMITED  WARRANTY  SHALL  BE  PRODUCT  REPAIR OR REPLACEMENT  AS  PROVIDED  HEREIN.  CLAIMS BASED ON  IMPLIED  WARRANTIES,  INCLUDING  WARRANTIES  OF MERCHANTABILITY  OR  FITNESS  FOR  A  PARTICULAR  PURPOSE,  ARE  LIMITED  TO  ONE  YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN ONE YEAR. WHYNTER SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR   EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

The warranty, product contents and specifications are subject to change at any time without notice; please check back for the most current information.

Whynter Portable Air Conditioner Warranty:

ONE YEAR LIMITED WARRANTY & THREE YEAR WARRANTY ON COMPRESSOR

This WHYNTER portable air conditioners are warranted to the original owner, purchased from an authorized Whynter dealer within the 48 U.S. continental states, for one year from the original purchase date against defects in material and workmanship under normal residential usage. Should your WHYNTER product prove defective within one year from the date of purchase, contact Whynter’s Customer Support team with the serial number and proof of purchase to make a warranty claim. A Return Authorization number must be issued before returning any parts or products. Parts or products received without a Whynter issued Return Authorization number will be refused. Under this warranty, Whynter will repair or replace any parts found defective with new or re-manufactured parts or exchange the defective product with a new, refurbished, or re-manufactured product at our discretion. All defective products and parts covered by this warranty will be repaired or replaced on a mail-in basis to Whynter’s Service Center. This warranty is not transferable. After the expiration of the warranty, the cost of labor and parts will be the responsibility of the original owner.

The compressor of portable air conditioners is warranted for an additional two years after the one year limited warranty expires from the date of purchase.

Return freight is prepaid by Whynter within two months of purchase. After two months to one year, the customer will be responsible for the return freight cost to Whynter’s Service Center. Please package the product carefully in its original packaging to avoid damage in transit. Whynter is not responsible for damage resulting from shipper mishandling or improper packaging. Please retain the original box and packaging materials.

THIS WARRANTY DOES NOT COVER:

  • Acts of God, such as fire, flood, hurricanes, earthquakes and tornadoes.
  • Improper power supply such as power surge, low voltage, defective household wiring or inadequate fuses.
  • Use in commercial or industrial applications.
  • Damage, accidental or otherwise, to the product while in the possession of a consumer not caused by a defect in material or workmanship.
  • Damage caused by consumer misuse, tampering, lack of maintenance or failure to follow the care and special handling provisions in the instructions.
  • Damage to the finish of the case, or other appearance parts caused by wear.
  • Damage caused by repairs or alterations to the product by anyone other than authorized by the manufacturer.
  • Removal, Replacement Packaging, Freight and Insurance cost for the warranty service.
  • Products sold AS IS or from an unauthorized reseller.
  • Products that have had their serial numbers removed or defaced.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND  EXCLUSIVE  REMEDY  UNDER  THIS  LIMITED  WARRANTY  SHALL  BE  PRODUCT  REPAIR OR REPLACEMENT  AS  PROVIDED  HEREIN.  CLAIMS BASED ON  IMPLIED  WARRANTIES,  INCLUDING  WARRANTIES  OF MERCHANTABILITY  OR  FITNESS  FOR  A  PARTICULAR  PURPOSE,  ARE  LIMITED  TO  ONE  YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN ONE YEAR. WHYNTER SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR   EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

The warranty, product contents and specifications are subject to change at any time without notice; please check back for the most current information.

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

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Whynter, founded in 2006, specializes in high-quality, efficient specialty home appliances designed for consumer convenience and comfort. With over 15 years of experience, we prioritize portability and quality, aiming to enhance everyday living. Our products are crafted to fit seamlessly into any space, indoors or outdoors, combining form and function. We offer modern, affordable solutions that cater to diverse consumer needs, ensuring satisfaction and innovation in every purchase.