Mr. Steam SQUARE FACEPLATE, Itempo™ PB

DESCRIPTION

MrSteam Control Cover Square iTEMPO & iTEMPO/Plus Control Cover Polished Chrome

NOTE: To preserve the originality, operation and safety of replacement parts, this product is not returnable.

MR.STEAM WARRANTY Details

Limited Lifetime Warranty for MrSteam Residential Steambath Generator Products Installed in the United States or Canada.

Limited Lifetime Warranty for MrSteam® Residential Steambath Generators

MrSteam® warrants that every MrSteam Residential Steambath Generator (“Generator”) will be free from defects in materials and workmanship for its lifetime. MrSteam will repair or replace (at its option) a Generator which fails to conform to this warranty.

Warranty Service within 2 years from date of purchase

If the warranty claim is made within two years from the date of purchase of the Generator, MrSteam will provide free in-home warranty service, parts and labor.

Warranty Service after 2 years from date of purchase

If the warranty claims is made after two years from the date of purchase of the Generator, MrSteam will provide a life- time warranty on parts.

To return a Generator to MrSteam, a Return Authorization Number (RMA) must be issued. An RMA and other required information must be written on the return pack- aging as instructed by MrSteam.

If MrSteam issues an RMA, MrSteam will pay the freight charges to ship the Generator to MrSteam and for MrSteam to return a repaired or replacement Generator.

Note:

If in the judgement of MrSteam the defect is not covered by this warranty, the costs of any in-home service as well as the costs of repair or replacement together with all freight charges will be the responsibility of the claimant.

To obtain warranty service, please call 1-800-76-STEAM (East Coast) or 1-800-72-STEAM (West Coast).

Terms, Conditions, and Exclusions

This warranty does not apply to a Generator that is or has been:

Used in any non-residential setting.

Damage by lightning, electrical storms or electrical surges or spikes.

Damaged by reason of local water conditions.

Installed or operated other than in accordance with the MrSteam supplied Installation, Operation and Maintenance Manual.

Purchased from an unauthorized online e-tailer seller. For a list of authorized e-tailers, go to: mrsteam.com or call (800) 767-8326.

This warranty applies to Generators purchased and installed in the United States and Canada only. This warranty does not cover any costs to remove or reinstall the Generator. All freight charges must be pre- approved by MrSteam. This warranty is for the Generator only. See the applicable warranty for MrSteam controls and accessories. This warran- ty applies only to Generators purchased on or after January 1st, 2012.

THE FOREGOING IS IN LIEU OF OTHER EXPRESS AND ALL IMPLIED WARRANTIES. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN AND SPECIFICAL- LY LIABILITY FOR ANY BREACH OF ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXCLUDED. THE DURATION OF ANY WARRANTIES WHICH MAY BE IMPLIED BY LAW NOTWITHSTANDING THE PREVIOUS SENTENCE (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL IN NO EVENT EXCEED ONE YEAR. IN NO EVENT SHALL MRSTEAM BE LIABLE FOR SPECIAL, INCI- DENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OWNER- SHIP OR USE OF ANY MRSTEAM PRODUCT OR FOR ANY DELAY IN THE PERFORMANCE OF ITS OBLIGATIONS UNDER THIS WARRANTY DUE TO CAUSES BEYOND ITS CONTROL.

Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

SHIPPING & RETURNS

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@inessencehomes.com or call us at 1-(307) 218 7280

Will I get confirmation of my order?

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

What happens after I receive my order confirmation?

We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Where do you deliver?

We deliver to the United States of America only.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-(307) 218 7280, the chat in the bottom right, or email info@inessencehomes.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Contact info@inessencehomes.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

ABOUT MR.STEAM

Steam is in MrSteam’s DNA. We have over 100 years of experience in steam manufacturing, which means we know a thing or two (or hundreds) about making the highest quality steam shower products. MrSteam is not just about the products it offers; it is about a mission we want to share with people around the world. One that reminds, empowers and enables us all to be healthy, live happy, and feel good. That’s why we always say, “we feel good when you feel good.”