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Helping You Create Your Dream Home! | Call Or Live Chat To Speak With An Expert 📞307-218-7280
Helping You Create Your Dream Home! | Call Or Live Chat To Speak With An Expert 📞307-218-7280

Kyota Genki M380 Massage Chair

by Kyota
Save 17% Save 17%
Original price $5,998.80
Original price $5,998.80 - Original price $5,998.80
Original price $5,998.80
Current price $4,999.00
$4,999.00 - $4,999.00
Current price $4,999.00

Why Buy from In-Essence Homes?

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  • Best Prices Online Guaranteed
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  • Any Questions? Talk to an Expert now (307) 218-7280
Colour: Black
Description

Kyota Genki M380 Massage Chair

The Kyota M380 Genki boasts premium massage chair features at a surprisingly affordable price. Now, everyone can experience the holistic benefits of a head-to-toe massage in the comfort of their own home.

Featuring a special 360° sweeping 4-Node Back Massage Mechanism with five different massage techniques, it travels down your body from your neck to your glutes. Experience Triple Roller Total Sole Reflexology and music through the Intersound™ Bluetooth® Speakers. The M380 Genki advanced features include Intelligent Voice Command + Control; simply tell the M380 Genki your massage selection! The Total Calf™ Kneading and Oscillating calf feature is normally found on chairs twice the price. Same with the MyMassage™ Memory Program feature to store your own custom creations. And if you are worried about space, relax, this chair is equipped with Zero Wall Fit™ Space-Saving Technology and requires just 2" of wall clearance.

The Kyota M380 Genki is the best choice for putting a chair into your healthy lifestyle to deliver daily therapeutic massage without compromise. Live better, relax and renew with the best value you will find in any massage chair today.

Regions

  • Neck
  • Shoulders
  • Back
  • Arms
  • Hips
  • Glutes
  • Calves
  • Feet
Features

360 Degree 4-Node Massage

The 4-node robot performs, kneading, tapping, kneading with tapping, shiatsu and knocking massage in an infinite (figure 8) sweeping motion.

Calf Oscillators

Soothe those tired calves. Usually found in chairs twice the price, the Genki M380 features kneading and oscillation motor that combines with air cell compression for the most comprehensive massage available.

Lumbar Heat

Heating modules located in the back of the chair provide a soothing sensation and help loosen your muscles.

Total Sole Reflexology

Utilizes triple shiatsu rollers per foot along with the squeeze of air compression to provide reflexology relief throughout the body.

One Touch Zero Gravity

Zero gravity positioning elevates your knees above your heart, which allows the spine to decompress, provides a sense of weightlessness, and maximizes the effect of the massage rollers.

Slide Forward Space-Saving

No need to worry about what room or how you will arrange your chair, relax and feel the stress melt away as the Zero Wall Technology affords you the ability to place your chair with ease.

Intelligent Voice Command + Control

This feature allows you to control your chair and massage experience hands-free by using one of the many voice commands. Such as "Stress Relief" "Change to point mode" or "Go a little down."

12 Auto Programs + 3 MyMassage Memorized Programs

Convenient and easy-to-use auto programs. Choose from Quick, Full Body, Rest & Relax, Recharge, Recovery, Stretch, Neck & Shoulders, Back Relief, Lower Body, Stress Relief, Renew, Athlete, and three memory massage programs.

360 degree 4-Node Plus Massage
Delivers a 360° figure 8 sweeping motion down the entire length of the spine while delivering five comprehensive massage techniques for a unique massage experience.
12 Auto Programs
Convenient and easy-to-use automated and choreographed programs with the push of a button. Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.
Weightless One-Touch Zero Gravity
Zero Gravity elevates your feet up over your heart to improve overall circulation and reduces gravitational force on your spine for a sense of weightlessness.
Full Manual Control
Control air intensity, foot roller on/off and targeted zone massage mapping.
Complete Calf™ Kneading + Oscillation
The ultimate in lower leg relief. The calf area of each leg contains kneading rollers in the back and orbital oscillation on the sides of the calves to soothe sore, tired calf muscles. The rollers and oscillation imitate human hands gently working to relieve tension and pain and restore circulation and flexibility. Simultaneously, the multiple air cells provide compression with adjustable intensity.
Intelligent Voice Command + Control
Activate your massage programs by simply using this hands-free voice command feature.
3 MyMassage Memory Programs
Three MyMassage™ programs allow you to build a manual massage sequence and then save it.
Truefit™ Body Scanning
Special technology within the hardware and software of the chair allows the chair to pinpoint the user's size and shape, providing a customized massage specific to them.
Zero Wall Fit™ Space-Saving Technology
By sliding the chair forward while reclining, this feature allows the amount of space required between the chair and the wall to be just a few inches. Chairs without this feature must be placed far away from the wall taking up much more space in the room.
Total Sole Reflexology™
This feature has the broadest coverage of the sole allowed in a massage chair today, utilizing three shiatsu rollers per foot attending to the vital pressure points on the feet linked to other parts of the body.
USB Charging Station
Charge any USB device with the convenient USB port on-board, located within reach while in the chair. Recharge your phone while you recharge your body.
Lumbar Heat
Heating modules located in the lower back of the chair provide a soothing sensation and loosen your muscles to better prepare your body for the massage.
Chromotherapy Lights
Chromotherapy lights use the color spectrum to help balance one's physical, emotional, spiritual, and mental energy. Lights on the side of the chair illuminate to set the mood.
(Premium) Bluetooth® Speakers
Immersive speakers located in the headrest connect to a phone or other Bluetooth device allowing you to stream music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
Sleep Mode
Enabling sleep mode will keep the chair reclined after your massage program ends; allow yourself to enter a deep state of relaxation until you decide to get up.


Specifications
  • Weight: 255 lbs.

Air Massage

  • Arms & hands
  • Legs & feet
Video

 

Product Manuals

Brochure

Download Kyota Genki M380 Massage Chair Brochure

Owners Manual

Download Kyota Genki M380 Massage Chair Manual

Quick Start Guide

Download Kyota Genki M380 Massage Chair Quick Start Guide

Assembly Guide

Download Kyota Genki M380 Massage Chair Assembly Guide

Kyota Warranty

KYOTA CARE

4 Year U.S. Residential Limited Warranty

  • Unlimited USA-based customer & technical support
  • 4 Year structural framework warranty
  • No-cost replacement on covered parts for 2 years
  • Covered labor (in-home, if necessary) for 1 year

Limited Warranty

Kyota Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.

For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 2 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

Warranty Limitations and Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; damage created by pets, animals or insects; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Kyota Warranty claim, simply call Kyota Limited Warranty Service at 603-910-5333. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited to the United States of America.


Shipping & Returns

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

About KYOTA


Shopping online for a massage chair shouldn’t be complicated and stressful. Enter Kyota, the perfect solution for those shopping for a premium massage chair at an affordable price (it IS possible!). Our line-up includes a few clear options designed with everything you need for an exceptional full-body massage experience. Kyota massage chairs are choreographed and built in Asia, the birthplace of massage. They are designed to be functional and easy to use for busy people who want to maintain healthy, active lifestyles.

Free Shipping

On all orders

Give Us A Call

+1 (307)-218-7280

Authorized Dealer

Approved for every brand we offer

Price Match Guarantee

Found it cheaper - we will beat it!

Kyota Genki M380 Massage Chair

The Kyota M380 Genki boasts premium massage chair features at a surprisingly affordable price. Now, everyone can experience the holistic benefits of a head-to-toe massage in the comfort of their own home.

Featuring a special 360° sweeping 4-Node Back Massage Mechanism with five different massage techniques, it travels down your body from your neck to your glutes. Experience Triple Roller Total Sole Reflexology and music through the Intersound™ Bluetooth® Speakers. The M380 Genki advanced features include Intelligent Voice Command + Control; simply tell the M380 Genki your massage selection! The Total Calf™ Kneading and Oscillating calf feature is normally found on chairs twice the price. Same with the MyMassage™ Memory Program feature to store your own custom creations. And if you are worried about space, relax, this chair is equipped with Zero Wall Fit™ Space-Saving Technology and requires just 2" of wall clearance.

The Kyota M380 Genki is the best choice for putting a chair into your healthy lifestyle to deliver daily therapeutic massage without compromise. Live better, relax and renew with the best value you will find in any massage chair today.

Regions

  • Neck
  • Shoulders
  • Back
  • Arms
  • Hips
  • Glutes
  • Calves
  • Feet

360 Degree 4-Node Massage

The 4-node robot performs, kneading, tapping, kneading with tapping, shiatsu and knocking massage in an infinite (figure 8) sweeping motion.

Calf Oscillators

Soothe those tired calves. Usually found in chairs twice the price, the Genki M380 features kneading and oscillation motor that combines with air cell compression for the most comprehensive massage available.

Lumbar Heat

Heating modules located in the back of the chair provide a soothing sensation and help loosen your muscles.

Total Sole Reflexology

Utilizes triple shiatsu rollers per foot along with the squeeze of air compression to provide reflexology relief throughout the body.

One Touch Zero Gravity

Zero gravity positioning elevates your knees above your heart, which allows the spine to decompress, provides a sense of weightlessness, and maximizes the effect of the massage rollers.

Slide Forward Space-Saving

No need to worry about what room or how you will arrange your chair, relax and feel the stress melt away as the Zero Wall Technology affords you the ability to place your chair with ease.

Intelligent Voice Command + Control

This feature allows you to control your chair and massage experience hands-free by using one of the many voice commands. Such as "Stress Relief" "Change to point mode" or "Go a little down."

12 Auto Programs + 3 MyMassage Memorized Programs

Convenient and easy-to-use auto programs. Choose from Quick, Full Body, Rest & Relax, Recharge, Recovery, Stretch, Neck & Shoulders, Back Relief, Lower Body, Stress Relief, Renew, Athlete, and three memory massage programs.

360 degree 4-Node Plus Massage
Delivers a 360° figure 8 sweeping motion down the entire length of the spine while delivering five comprehensive massage techniques for a unique massage experience.
12 Auto Programs
Convenient and easy-to-use automated and choreographed programs with the push of a button. Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.
Weightless One-Touch Zero Gravity
Zero Gravity elevates your feet up over your heart to improve overall circulation and reduces gravitational force on your spine for a sense of weightlessness.
Full Manual Control
Control air intensity, foot roller on/off and targeted zone massage mapping.
Complete Calf™ Kneading + Oscillation
The ultimate in lower leg relief. The calf area of each leg contains kneading rollers in the back and orbital oscillation on the sides of the calves to soothe sore, tired calf muscles. The rollers and oscillation imitate human hands gently working to relieve tension and pain and restore circulation and flexibility. Simultaneously, the multiple air cells provide compression with adjustable intensity.
Intelligent Voice Command + Control
Activate your massage programs by simply using this hands-free voice command feature.
3 MyMassage Memory Programs
Three MyMassage™ programs allow you to build a manual massage sequence and then save it.
Truefit™ Body Scanning
Special technology within the hardware and software of the chair allows the chair to pinpoint the user's size and shape, providing a customized massage specific to them.
Zero Wall Fit™ Space-Saving Technology
By sliding the chair forward while reclining, this feature allows the amount of space required between the chair and the wall to be just a few inches. Chairs without this feature must be placed far away from the wall taking up much more space in the room.
Total Sole Reflexology™
This feature has the broadest coverage of the sole allowed in a massage chair today, utilizing three shiatsu rollers per foot attending to the vital pressure points on the feet linked to other parts of the body.
USB Charging Station
Charge any USB device with the convenient USB port on-board, located within reach while in the chair. Recharge your phone while you recharge your body.
Lumbar Heat
Heating modules located in the lower back of the chair provide a soothing sensation and loosen your muscles to better prepare your body for the massage.
Chromotherapy Lights
Chromotherapy lights use the color spectrum to help balance one's physical, emotional, spiritual, and mental energy. Lights on the side of the chair illuminate to set the mood.
(Premium) Bluetooth® Speakers
Immersive speakers located in the headrest connect to a phone or other Bluetooth device allowing you to stream music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
Sleep Mode
Enabling sleep mode will keep the chair reclined after your massage program ends; allow yourself to enter a deep state of relaxation until you decide to get up.


  • Weight: 255 lbs.

Air Massage

  • Arms & hands
  • Legs & feet

 

KYOTA CARE

4 Year U.S. Residential Limited Warranty

  • Unlimited USA-based customer & technical support
  • 4 Year structural framework warranty
  • No-cost replacement on covered parts for 2 years
  • Covered labor (in-home, if necessary) for 1 year

Limited Warranty

Kyota Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.

For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 2 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

Warranty Limitations and Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; damage created by pets, animals or insects; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Kyota Warranty claim, simply call Kyota Limited Warranty Service at 603-910-5333. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited to the United States of America.


What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

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