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Helping You Create Your Dream Home! | Call Or Live Chat To Speak With An Expert 📞307-218-7280
Helping You Create Your Dream Home! | Call Or Live Chat To Speak With An Expert 📞307-218-7280

Infinity Dynasty 4D Massage Chair

Save 17% Save 17%
Original price $11,398.80
Original price $11,398.80 - Original price $11,398.80
Original price $11,398.80
Current price $9,499.00
$9,499.00 - $9,499.00
Current price $9,499.00

Why Buy from In-Essence Homes?

  • Authorized Dealer
  • Best Prices Online Guaranteed
  • Fast FREE Shipping
  • Any Questions? Talk to an Expert now (307) 218-7280
Colour: Black
Description

Infinity Dynasty 4D Massage Chair

The Infinity Dynasty 4D is your 24/7 wellness retreat. Loaded up with features for all your senses, the Dynasty redefines the ultimate massage experience.

Featuring a 4D back massage mechanism that mimics the movement of human hands, from your neck and shoulders to your glutes. The triple foot roller Total Sole Reflexology™ provides relief via trigger points for a total body experience. Of course, the TrueFit™ scanning in the back and legs ensures a massage experience just right for your body. Step-up features include Complete Calf™ Kneading and Oscillating to rejuvenate your legs and feet. Add in the Chromotherapy Programs and the SoothMe™ Sound Therapy to enlist all your senses and help you wind down after a long day. The convenient Wireless Charging Pad will even let you charge your phone. Worried about space? Relax, the Zero Wall Fit™ Space-Saving Technology requires only 2" of space behind the backrest at any given position.

The Infinity Dynasty 4D has everything you need to feel productive every day, whether you are winding down from a day at the office, recovering from a workout, or just need to recharge. Live better, relax and renew.

Features
Massage Techniques Include:
  • Kneading
  • Tapping
  • Knocking
  • Shiatsu
  • Synch
  • 4D Shiatsu

Product Features Include:

4D Back Massage Mechanism A 4D back and gluteus massage mimics deep tissue massage of human hands through the use of a 4D mechanism that moves up and down, left and right, in and out (intensity), and also adds a fourth dimension of variable speed on these movements, to create the feel of a human hands massage.
Intelligent Voice Command + Control This hands-free feature works with an intelligent voice control system that allows you to activate massage programs simply by asking.
Complete Calf™ kneading + Oscillation The ultimate in lower leg relief. The calf area of each leg contains kneading rollers in the back and orbital oscillation on the sides of the calves to soothe sore, tired calf muscles. The rollers and oscillation imitate human hands gently working to relieve tension and pain and restore circulation and flexibility.
Triple Foot Roller Total Sole Reflexology This feature has the broadest coverage of the sole allowed in a massage chair today, utilizing three shiatsu rollers per foot attending to the vital pressure points on the feet linked to other parts of the body.
Wireless Charging / USB Port On-board wireless contact charging pad embedded into the armrest means your phone is recharged when you are. In addition, charge any USB device with the convenient USB port on-board.
Chromotherapy Programs Chromotherapy uses color spectrum to help balance one's physical, emotional, spiritual, and mental energy. Special programmed light therapy sequences help you wake up or wind down and can be combined with the perfect massage.
SootheMe™ Sound Therapy No need to find something to stream with on-board nature sounds to chose from. The sound menu is right on the remote to envelop yourself in soundscapes that are designed to help you relax.
Truefit™ Body Scanning Special technology within the hardware and software of the chair allows the chair to pinpoint the user's size and shape, providing a customized massage specific to them.
TrueFit™ Footrest Extension The footrest mechanically extends, then retracts, in order to create a custom length set to the user's legs.
49" L-Track The L-Track follows the curve of the spine, moving up and down the neck to the lower back, and extending further down the body to your gluteus muscles, ensuring that you receive an encompassing spa-quality massage.
Weightless Zero Gravity Recline Initially developed by NASA, Zero gravity positioning elevates your feet above your heart, relieves pressure on your spine, and improves circulation. This allows the spine to decompress and provides a sense of weightlessness to aid in the therapeutic benefits of the massage chair.
Zero Wall Fit™ Space-Saving Technology By sliding the chair forward while reclining, this feature allows the amount of space required between the chair and the wall to be just a two inches. Chairs without this feature must be placed far away from the wall, taking up much more space in the room.
Rocking Technology The chair rocks back and forth in a metronome-based movement to provide the classic rocking chair feeling for soothing relaxation
12 Auto Programs Convenient and easy-to-use automated and choreographed programs with the push of a button. Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.
Smart Dial Controller Convenient easy-access knob and dial that powers up the chair, reclines the chair and selects auto programs, without needing the remote.
Lumbar Heat Heating modules located in the lower back of the chair provide a soothing sensation and loosen your muscles to better prepare your body for the massage.
Integrated Air Ionizer The chair contains a small vent near the headrest to facilitate healthy oxygen intake by emitting negatively charged ions to reduce intake of pollutants.
Bluetooth® Speakers Immersive speakers located in the headrest connect to a phone or other Bluetooth device allowing you to stream music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
Airbag Compression Therapy The Dynasty 4D has airbags located throughout the chair that inflate and deflate to provide a sensation on the muscles that feels like real human hands.
Sleep Mode Enabling sleep mode will keep the chair reclined after your massage program ends; allow yourself to enter a deep state of relaxation until you decide to get up.
Apple and Android App Functionality Operate the chair right from your Apple or Android device with a free download of its app-based functionality.


Specifications
  • Chair Width: 35.00"
  • Chair Weight: 304.00 lbs

Upright

  • Chair Length: 67.00"
  • Chair Height:49.00"

Reclined

  • Chair Length: 73.00"
  • Chair Height: 37.00"
Video

Product Manuals

Brochure

Download Dynasty 4D Massage Chair Brochure

Owners Manual

Download Dynasty 4D Massage Chair Manual

Quick Start Guide

Download Dynasty 4D Massage Chair Quick Start Guide

Assembly Guide

Download Dynasty 4D Massage Chair Assembly Guide

 Infinity Warranty

INFINITY CARE

5 Year Residential Limited Warranty

  • Unlimited USA-based customer & technical support
  • 5 Year structural framework warranty
  • No-cost replacement on covered parts for 3 years
  • Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

Complete Care Warranty Period

For In - Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3-year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions(fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate an Infinity Care Warranty claim, simply call our Customer Support Team at 603-910-5000.


Shipping & Returns

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

About INFINITY

 

As a pioneer in the massage chair industry, the Infinity brand name has been synonymous with high-quality engineering and innovation since its inception in 2009

Infinity’s loyal customer base, excellent reviews on Trustpilot and A+ rating with the Better Business Bureau have made the brand the premier choice for massage chair technology.

What makes Infinity massage chairs unique is the careful orchestration of every massage. The therapeutic elements are choreographed to work in tandem with Infinity’s advanced technology, from reflexology and space-saving mechanisms to voice control and Bluetooth connectivity.

Every Infinity massage chair model is carefully manufactured to provide you with the best massage experience possible.

For over 10 years, Infinity has been the leader in technology advancements for the massage chair industry. In fact, many of the most popular features and functions of modern full-body massage chairs were first pioneered by Infinity! And thanks to their diverse product line, there’s an Infinity massage chair model designed to fit any budget and lifestyle.

Free Shipping

On all orders

Give Us A Call

+1 (307)-218-7280

Authorized Dealer

Approved for every brand we offer

Price Match Guarantee

Found it cheaper - we will beat it!

Infinity Dynasty 4D Massage Chair

The Infinity Dynasty 4D is your 24/7 wellness retreat. Loaded up with features for all your senses, the Dynasty redefines the ultimate massage experience.

Featuring a 4D back massage mechanism that mimics the movement of human hands, from your neck and shoulders to your glutes. The triple foot roller Total Sole Reflexology™ provides relief via trigger points for a total body experience. Of course, the TrueFit™ scanning in the back and legs ensures a massage experience just right for your body. Step-up features include Complete Calf™ Kneading and Oscillating to rejuvenate your legs and feet. Add in the Chromotherapy Programs and the SoothMe™ Sound Therapy to enlist all your senses and help you wind down after a long day. The convenient Wireless Charging Pad will even let you charge your phone. Worried about space? Relax, the Zero Wall Fit™ Space-Saving Technology requires only 2" of space behind the backrest at any given position.

The Infinity Dynasty 4D has everything you need to feel productive every day, whether you are winding down from a day at the office, recovering from a workout, or just need to recharge. Live better, relax and renew.

Massage Techniques Include:
  • Kneading
  • Tapping
  • Knocking
  • Shiatsu
  • Synch
  • 4D Shiatsu

Product Features Include:

4D Back Massage Mechanism A 4D back and gluteus massage mimics deep tissue massage of human hands through the use of a 4D mechanism that moves up and down, left and right, in and out (intensity), and also adds a fourth dimension of variable speed on these movements, to create the feel of a human hands massage.
Intelligent Voice Command + Control This hands-free feature works with an intelligent voice control system that allows you to activate massage programs simply by asking.
Complete Calf™ kneading + Oscillation The ultimate in lower leg relief. The calf area of each leg contains kneading rollers in the back and orbital oscillation on the sides of the calves to soothe sore, tired calf muscles. The rollers and oscillation imitate human hands gently working to relieve tension and pain and restore circulation and flexibility.
Triple Foot Roller Total Sole Reflexology This feature has the broadest coverage of the sole allowed in a massage chair today, utilizing three shiatsu rollers per foot attending to the vital pressure points on the feet linked to other parts of the body.
Wireless Charging / USB Port On-board wireless contact charging pad embedded into the armrest means your phone is recharged when you are. In addition, charge any USB device with the convenient USB port on-board.
Chromotherapy Programs Chromotherapy uses color spectrum to help balance one's physical, emotional, spiritual, and mental energy. Special programmed light therapy sequences help you wake up or wind down and can be combined with the perfect massage.
SootheMe™ Sound Therapy No need to find something to stream with on-board nature sounds to chose from. The sound menu is right on the remote to envelop yourself in soundscapes that are designed to help you relax.
Truefit™ Body Scanning Special technology within the hardware and software of the chair allows the chair to pinpoint the user's size and shape, providing a customized massage specific to them.
TrueFit™ Footrest Extension The footrest mechanically extends, then retracts, in order to create a custom length set to the user's legs.
49" L-Track The L-Track follows the curve of the spine, moving up and down the neck to the lower back, and extending further down the body to your gluteus muscles, ensuring that you receive an encompassing spa-quality massage.
Weightless Zero Gravity Recline Initially developed by NASA, Zero gravity positioning elevates your feet above your heart, relieves pressure on your spine, and improves circulation. This allows the spine to decompress and provides a sense of weightlessness to aid in the therapeutic benefits of the massage chair.
Zero Wall Fit™ Space-Saving Technology By sliding the chair forward while reclining, this feature allows the amount of space required between the chair and the wall to be just a two inches. Chairs without this feature must be placed far away from the wall, taking up much more space in the room.
Rocking Technology The chair rocks back and forth in a metronome-based movement to provide the classic rocking chair feeling for soothing relaxation
12 Auto Programs Convenient and easy-to-use automated and choreographed programs with the push of a button. Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.
Smart Dial Controller Convenient easy-access knob and dial that powers up the chair, reclines the chair and selects auto programs, without needing the remote.
Lumbar Heat Heating modules located in the lower back of the chair provide a soothing sensation and loosen your muscles to better prepare your body for the massage.
Integrated Air Ionizer The chair contains a small vent near the headrest to facilitate healthy oxygen intake by emitting negatively charged ions to reduce intake of pollutants.
Bluetooth® Speakers Immersive speakers located in the headrest connect to a phone or other Bluetooth device allowing you to stream music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
Airbag Compression Therapy The Dynasty 4D has airbags located throughout the chair that inflate and deflate to provide a sensation on the muscles that feels like real human hands.
Sleep Mode Enabling sleep mode will keep the chair reclined after your massage program ends; allow yourself to enter a deep state of relaxation until you decide to get up.
Apple and Android App Functionality Operate the chair right from your Apple or Android device with a free download of its app-based functionality.


  • Chair Width: 35.00"
  • Chair Weight: 304.00 lbs

Upright

  • Chair Length: 67.00"
  • Chair Height:49.00"

Reclined

  • Chair Length: 73.00"
  • Chair Height: 37.00"

INFINITY CARE

5 Year Residential Limited Warranty

  • Unlimited USA-based customer & technical support
  • 5 Year structural framework warranty
  • No-cost replacement on covered parts for 3 years
  • Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

Complete Care Warranty Period

For In - Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3-year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions(fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate an Infinity Care Warranty claim, simply call our Customer Support Team at 603-910-5000.


What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

 

As a pioneer in the massage chair industry, the Infinity brand name has been synonymous with high-quality engineering and innovation since its inception in 2009

Infinity’s loyal customer base, excellent reviews on Trustpilot and A+ rating with the Better Business Bureau have made the brand the premier choice for massage chair technology.

What makes Infinity massage chairs unique is the careful orchestration of every massage. The therapeutic elements are choreographed to work in tandem with Infinity’s advanced technology, from reflexology and space-saving mechanisms to voice control and Bluetooth connectivity.

Every Infinity massage chair model is carefully manufactured to provide you with the best massage experience possible.

For over 10 years, Infinity has been the leader in technology advancements for the massage chair industry. In fact, many of the most popular features and functions of modern full-body massage chairs were first pioneered by Infinity! And thanks to their diverse product line, there’s an Infinity massage chair model designed to fit any budget and lifestyle.