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Finnmark FD-5 Trinity XL Infrared & Steam Sauna Combo | FD-KN005

Save 17% Save 17%
Original price $10,794.00
Original price $10,794.00 - Original price $10,794.00
Original price $10,794.00
Current price $8,995.00
$8,995.00 - $8,995.00
Current price $8,995.00

Why Buy from In-Essence Homes?

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  • Best Prices Online Guaranteed
  • Fast FREE Shipping
  • Any Questions? Talk to an Expert now (307) 218-7280
Description

Finnmark FD-5 Trinity XL Infrared & Steam Sauna Combo - 75"W x 64"D x 83"H

4-Person Home Sauna with Infrared and Traditional Sauna Heater

Introducing the Trinity Combination Sauna, a one-of-a-kind offering from Finnmark that combines UL listed Spectrum Plus infrared heaters with a traditional sauna heater featuring vulcanite sauna stones for even heat distribution, allowing you to add water for steam. To complete this holistic home wellness system, it also includes true medical-grade Spectrum Red Light™ Therapy.

With Finnmark's FD-5 Trinity, there's no need to compromise! It stands alone as the only combination sauna featuring true UL listed infrared heater panels alongside a traditional sauna heater. Moreover, it includes red light therapy. Enjoy all the benefits of infrared combined with the traditional steam experience with rocks.

Experience rapid heating! Finnmark's IR heaters, certified by Underwriter Laboratories, work harmoniously with a traditional steam sauna stove. The short-wave far-infrared technology deeply penetrates muscles and joints, inducing a sweat 25 times more than carbon panel heaters.

The traditional 240V/1PH 4.5kW sauna heater allows you to add water for a luxurious steam sauna experience. Embrace the benefits and intensity offered exclusively by a steam sauna.

Red light therapy, a form of phototherapy utilizing low-level light wavelengths, permeates the skin to stimulate collagen and other proteins, potentially offering various health benefits. It serves as a perfect complement to your sauna wellness regimen.

Traditional 4.5kW Steam Sauna Heater Included

Features
  • Spectrum Plus™ UL Listed short wave infrared heaters for deep penetrating heat, up to 25x more than standard carbon panel heaters.
  • Spectrum Red Light™ Therapy. 192 Diode medical grade LED panel capable of producing highly beneficial 650nm of red light therapy combined with chromotherapy for those days you need a little love.
  • Antimicrobial Western Canadian cedar interior that protects against mold, bacteria and fungus.
  • Thermal Plus™ Aspen exterior that will never rot, warp, decay or chip. Making FinnMark Designs full spectrum infrared saunas one of the healthiest and longest lasting saunas on the market.
  • 3-IN-ONE Combination. Compromise no more. Introducing the only combination sauna with true UL listed infrared heaters combined with a traditional heater that produces high heat steam. Get all the benefits of infrared combined with traditional rocks with steam all while soaking in the benefits of a medical grade Red light therapy LED panel.
  • Built-in LCD touchscreen controller with Bluetooth audio.
  • Audio with 6" HiFi marine grade speakers, 8mm tempered glass for the ultimate thermal retention.
  • Extra large two-tier bench system
  • Low EMF sauna tested by a NASA award winning testing facility.
  • High Emissivity infrared heaters

Harvia KIP Series B 4.5KW Sauna Heater

  • Wall-mounted
  • Stainless steel construction
  • 4.5kW
  • For sauna rooms from 100 to 210 cu. ft.
  • Requires a minimum of 50lbs of stones (1 box-AC3000)
    • Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
  • Built-In controls
  • Available in 240V/1PH operation or 208V/3Ph operation
  • Industrial grade, serviceable heating elements
  • Exceptionally large rock capacity
  • UL listed
  • Direct rock-to-heating element contact
  • Designed, engineered, and made in Finland
  • Dimensions: 16"W (406mm) x 11"D (279mm) x 24"H (609mm)
  • 2-Year Warranty (Consumer Use)
    • Manufacturer's Note: Sauna heater stones are significant to the unit's safety. In order for the warranty to remain valid, the user is responsible for proper maintenance.
Benefits
  • The technology of the Spectrum Plus incoloy heaters warms your core body temperature, producing a cleaner, healthier sweat while lowering blood pressure, and maintaining heart health.
  • The natural heat produced by the Spectrum Plus heaters is designed to achieve a more controlled hot climate much like a traditional sauna without the unbearable heat temperatures. This deeper penetration through sweating goes beyond the muscle and fat rather than a traditional or hot air sauna. As a result, you're able to work up the best possible sweat in the least amount of time.
  • Spectrum Plus heaters remove 17% more toxins such as cholesterol, fat-soluble toxins, toxic heavy metals, sulfuric acid, sodium, ammonia and uric acid.
  • Full Spectrum Sauna combination of long-wave Spectrum Carbon 360 infrared panels with UL-listed short-wave Spectrum Plus™ infrared panels. This combination provides higher temperatures, full body coverage, deeper penetration, and better experience than any other sauna.
  • Reap the benefits of a more natural pain relief remedy with every infrared sauna session.
  • Athletes can appreciate a faster muscle recovery with increased blood flow to the muscles, delivering more concentrated oxygen and creating more energy to heal.
Includes
  • Bottom Panel
  • Top Panel
  • Back Panel
  • Front Panel
  • Left Panel
  • Right Panel
  • Glass Door
  • Bench Support
  • Bench Top
  • Heater Cable
  • Floor Cable
  • Screws
  • Power Supply Unit
  • Power Cable
  • Interior Heater Connections with Wood Cover
  • Door Handle (2 Screws)
  • Infrared Sauna Heater Panels
  • Harvia KIP Series B 4.5kW Sauna Heater
  • 1 Box of the Harvia AC3000 0-10cm sauna stones (44 lbs)
    • Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
  • Medical Grade LED Red light therapy at 650nm plus color chromotherapy
  • V2 LCD Controller 5" touchscreen controller with Bluetooth
  • ETL Certification
  • Limited Warranty
Specifications
Model FD-5
External Materials Thermo-Aspen
Interior Materials Western Canadian Cedar
Volts 240
IR Watts 2700
Amperage 15 | TBD
Plug Type NEMA 5-15P
Maximum Temperature IR 170° F | Traditional 190° F
Interior Dimensions 71"W x 57.5"D x 75.5"H
Exterior Dimensions 75"W x 64"D x 83"H
Room Volume 130 cu. ft.
Door Dimensions 23.625"W x 68.875"H
Door Handle Dimensions 1.5"W x 13.25"H
Glass Thickness 8mm W/Gasket
Product Weight 575 lbs
Shipping Dimensions 36"W x 80"D
Shipping Weight 654 lbs W/48 lb Pallet

 

Product Manuals and Certifications

Installation and Operation Manual:

FinnMark-Trinity-IOM-2023.pdf

Specification Sheet:

Trinity-FD5-Combination-Spec-SheetV1.5.pdf

Dimension Diagram:

Trinity-FD5-Dimensions-Spec-SheetV1.5.pdf

EMF Test Log:

PR108242_EMF-Test-Log-Finnmark-Designs.pdf

UL Listing:

FinnMark-Designs-UL-Listing

Finnmark Certification:

Finnmark Certification.pdf

ETL Certification:

Finnmark ETL.pdf

Harvia Vega Heater Product Manuals

Harvia Vega Heater Installation and Operation Manual

Harvia KIP IOM 2022.pdf

Harvia Suitable Sauna Stones Update:

Harvia Sauna Stones Update 6-22.pdf

Warranty

Your Finnmark Design’s sauna comes with a 10-year warranty.

Shipping & Returns

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

About FINNMARK

The team at Finnmark Designs has decades of experience in the sauna industry.  From manufacturing to designing our depth of knowledge and expertise is hard to compete with.  Our mission is to produce the highest quality saunas at the absolute best prices possible, without shortcuts.  

Finnmark Designs is one of the only sauna manufacturers to have a real doctor that is still practicing medicine as our brand partner.  This relationship is powerful for our customers as it allows us to focus on your wellness and creating products that are backed by real medical citations.

We strive to be the absolute best.  

Free Shipping

On all orders

Give Us A Call

+1 (307)-218-7280

Authorized Dealer

Approved for every brand we offer

Price Match Guarantee

Found it cheaper - we will beat it!

Finnmark FD-5 Trinity XL Infrared & Steam Sauna Combo - 75"W x 64"D x 83"H

4-Person Home Sauna with Infrared and Traditional Sauna Heater

Introducing the Trinity Combination Sauna, a one-of-a-kind offering from Finnmark that combines UL listed Spectrum Plus infrared heaters with a traditional sauna heater featuring vulcanite sauna stones for even heat distribution, allowing you to add water for steam. To complete this holistic home wellness system, it also includes true medical-grade Spectrum Red Light™ Therapy.

With Finnmark's FD-5 Trinity, there's no need to compromise! It stands alone as the only combination sauna featuring true UL listed infrared heater panels alongside a traditional sauna heater. Moreover, it includes red light therapy. Enjoy all the benefits of infrared combined with the traditional steam experience with rocks.

Experience rapid heating! Finnmark's IR heaters, certified by Underwriter Laboratories, work harmoniously with a traditional steam sauna stove. The short-wave far-infrared technology deeply penetrates muscles and joints, inducing a sweat 25 times more than carbon panel heaters.

The traditional 240V/1PH 4.5kW sauna heater allows you to add water for a luxurious steam sauna experience. Embrace the benefits and intensity offered exclusively by a steam sauna.

Red light therapy, a form of phototherapy utilizing low-level light wavelengths, permeates the skin to stimulate collagen and other proteins, potentially offering various health benefits. It serves as a perfect complement to your sauna wellness regimen.

Traditional 4.5kW Steam Sauna Heater Included

  • Spectrum Plus™ UL Listed short wave infrared heaters for deep penetrating heat, up to 25x more than standard carbon panel heaters.
  • Spectrum Red Light™ Therapy. 192 Diode medical grade LED panel capable of producing highly beneficial 650nm of red light therapy combined with chromotherapy for those days you need a little love.
  • Antimicrobial Western Canadian cedar interior that protects against mold, bacteria and fungus.
  • Thermal Plus™ Aspen exterior that will never rot, warp, decay or chip. Making FinnMark Designs full spectrum infrared saunas one of the healthiest and longest lasting saunas on the market.
  • 3-IN-ONE Combination. Compromise no more. Introducing the only combination sauna with true UL listed infrared heaters combined with a traditional heater that produces high heat steam. Get all the benefits of infrared combined with traditional rocks with steam all while soaking in the benefits of a medical grade Red light therapy LED panel.
  • Built-in LCD touchscreen controller with Bluetooth audio.
  • Audio with 6" HiFi marine grade speakers, 8mm tempered glass for the ultimate thermal retention.
  • Extra large two-tier bench system
  • Low EMF sauna tested by a NASA award winning testing facility.
  • High Emissivity infrared heaters

Harvia KIP Series B 4.5KW Sauna Heater

  • Wall-mounted
  • Stainless steel construction
  • 4.5kW
  • For sauna rooms from 100 to 210 cu. ft.
  • Requires a minimum of 50lbs of stones (1 box-AC3000)
    • Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
  • Built-In controls
  • Available in 240V/1PH operation or 208V/3Ph operation
  • Industrial grade, serviceable heating elements
  • Exceptionally large rock capacity
  • UL listed
  • Direct rock-to-heating element contact
  • Designed, engineered, and made in Finland
  • Dimensions: 16"W (406mm) x 11"D (279mm) x 24"H (609mm)
  • 2-Year Warranty (Consumer Use)
    • Manufacturer's Note: Sauna heater stones are significant to the unit's safety. In order for the warranty to remain valid, the user is responsible for proper maintenance.
  • The technology of the Spectrum Plus incoloy heaters warms your core body temperature, producing a cleaner, healthier sweat while lowering blood pressure, and maintaining heart health.
  • The natural heat produced by the Spectrum Plus heaters is designed to achieve a more controlled hot climate much like a traditional sauna without the unbearable heat temperatures. This deeper penetration through sweating goes beyond the muscle and fat rather than a traditional or hot air sauna. As a result, you're able to work up the best possible sweat in the least amount of time.
  • Spectrum Plus heaters remove 17% more toxins such as cholesterol, fat-soluble toxins, toxic heavy metals, sulfuric acid, sodium, ammonia and uric acid.
  • Full Spectrum Sauna combination of long-wave Spectrum Carbon 360 infrared panels with UL-listed short-wave Spectrum Plus™ infrared panels. This combination provides higher temperatures, full body coverage, deeper penetration, and better experience than any other sauna.
  • Reap the benefits of a more natural pain relief remedy with every infrared sauna session.
  • Athletes can appreciate a faster muscle recovery with increased blood flow to the muscles, delivering more concentrated oxygen and creating more energy to heal.
  • Bottom Panel
  • Top Panel
  • Back Panel
  • Front Panel
  • Left Panel
  • Right Panel
  • Glass Door
  • Bench Support
  • Bench Top
  • Heater Cable
  • Floor Cable
  • Screws
  • Power Supply Unit
  • Power Cable
  • Interior Heater Connections with Wood Cover
  • Door Handle (2 Screws)
  • Infrared Sauna Heater Panels
  • Harvia KIP Series B 4.5kW Sauna Heater
  • 1 Box of the Harvia AC3000 0-10cm sauna stones (44 lbs)
    • Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
  • Medical Grade LED Red light therapy at 650nm plus color chromotherapy
  • V2 LCD Controller 5" touchscreen controller with Bluetooth
  • ETL Certification
  • Limited Warranty
Model FD-5
External Materials Thermo-Aspen
Interior Materials Western Canadian Cedar
Volts 240
IR Watts 2700
Amperage 15 | TBD
Plug Type NEMA 5-15P
Maximum Temperature IR 170° F | Traditional 190° F
Interior Dimensions 71"W x 57.5"D x 75.5"H
Exterior Dimensions 75"W x 64"D x 83"H
Room Volume 130 cu. ft.
Door Dimensions 23.625"W x 68.875"H
Door Handle Dimensions 1.5"W x 13.25"H
Glass Thickness 8mm W/Gasket
Product Weight 575 lbs
Shipping Dimensions 36"W x 80"D
Shipping Weight 654 lbs W/48 lb Pallet

 

Installation and Operation Manual:

FinnMark-Trinity-IOM-2023.pdf

Specification Sheet:

Trinity-FD5-Combination-Spec-SheetV1.5.pdf

Dimension Diagram:

Trinity-FD5-Dimensions-Spec-SheetV1.5.pdf

EMF Test Log:

PR108242_EMF-Test-Log-Finnmark-Designs.pdf

UL Listing:

FinnMark-Designs-UL-Listing

Finnmark Certification:

Finnmark Certification.pdf

ETL Certification:

Finnmark ETL.pdf

Harvia Vega Heater Installation and Operation Manual

Harvia KIP IOM 2022.pdf

Harvia Suitable Sauna Stones Update:

Harvia Sauna Stones Update 6-22.pdf

Your Finnmark Design’s sauna comes with a 10-year warranty.

What is the order processing and handling time?

All orders are processed within 1 - 2 business days. 

What is the order transit time?

Order transit time is typically between 5 - 7 business days. 

What is your order cut off time?

Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time

All orders placed after this time will be processed on the next business day.

Where do you deliver?

We deliver to the United States of America only.

Order confirmation 

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase. We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

Once your order has been despatched you will receive an email with your tracking number, where you can track the journey of your product(s) and see status updates. If you do not receive a tracking number within six business days please email us at info@inessencehomes.com. We are here to help.

Cancellations & Refunds: At In-Essence Homes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you wish to cancel an order please take the following steps:

Send an email to info@inessencehomes.com or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request a cancellation and our customer support team will review and respond within 24 hours.

Cancellations of Custom Orders

Custom or made to order products cannot be cancelled or refunded as these products are put into production specifically for your order.

These units, are custom made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Shipped Product(s):

Once your order ships it is subject to a 20% restocking fee.

If you decide to cancel the order once it ships, or you refuse the delivery or do not make a delivery appointment, the order will be returned to the warehouse and treated as a return. 

You will be refunded minus the net 20% restocking fee as listed above. 

If you decide to refuse a shipment due to damage, it will not be treated as a return but will be subject to our damaged products policy.

SHIPPING

We promise to do our best to get your order to you as soon as possible. We know customer satisfaction is key and want to ensure you receive your order as quickly as possible. After completing your order, we will provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly high demand on shipping, factory/warehouse and dock workers and so on). 

We have tracking information available so you can obtain up-to-the-minute updates on the status of your delivery. If you somehow do not receive tracking information on your order, please contact info@inessencehomes.com and we will make sure to get it to you.  

Order delays have proven to be unavoidable and outside of In-Essence Homes control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.  We thank you for your business and appreciate your patience.

EXCHANGE POLICY

In order to qualify for an exchange it must be requested within 30 days of the delivery date. We cannot exchange products beyond the 30 day mark.

Please send an email to info@inessencehomes.com  or call us during our business hours at 1-(307) 218 7280

Include your order number which can be located in your order confirmation email. Request an exchange and our customer support team will review and respond within 24 hours.

A restocking fee of 20% will be applied to exchanges

In the event of an exchange, the cost of return shipping and the cost of the new product shipping is the responsibility of the customer.

Please note our Exchange Policy only applies to uninstalled, unused product(s) in their original packaging with the box and pallet. If you have used or installed the product it cannot be exchanged. 

How we process an exchange

  • Once requested, our customer support team will respond within 24 hours
  • If acceptable, arrangements will be made to pick up the product
  • The warehouse team will receive and inspect the product to ensure it is in a new and unused condition
  • The customer will receive a refund minus the restocking fee
  • The customer makes a new order for the exchange item

DAMAGED PRODUCT POLICY

If you receive a damaged product please follow the steps below:

If there are damages to the box or exterior - Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box, take clear photos of the damaged box, refuse delivery, then you should make note of the damages with the delivery driver on the Bill of Lading or Freight bill. Please email us the details of the damage and a brief description to info@inessencehomes.com

If there are no damages to the box - please inspect the package and contents immediately. If there are damages to the product please email info@inessencehomes.com with your order number, clear photos and videos of damage, box and SKU, along with a brief description of the damage and we will process an insurance claim on your behalf. 

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Please note any failure to report damage within 24 hours of the delivery of the product will result in your claim being denied.

MISSING ITEMS OR PARTS

If you received missing item(s) or part(s) within your order, please contact us immediately at info@inessencehomes.com and include your order confirmation number, photos or videos of the product delivered and a brief description of the missing item(s) or part(s) and we will respond within 24 hours.

WRONG PRODUCT

If you have received the wrong product. Please email info@inessencehomes.com with your order number, clear photos and videos of the wrong product along with a brief description of the product you should have received and we will respond within 24 hours.

If you have any questions please contact info@inessencehomes.com we are glad to help.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

The team at Finnmark Designs has decades of experience in the sauna industry.  From manufacturing to designing our depth of knowledge and expertise is hard to compete with.  Our mission is to produce the highest quality saunas at the absolute best prices possible, without shortcuts.  

Finnmark Designs is one of the only sauna manufacturers to have a real doctor that is still practicing medicine as our brand partner.  This relationship is powerful for our customers as it allows us to focus on your wellness and creating products that are backed by real medical citations.

We strive to be the absolute best.