When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched (within 5 business days), we process the charges and prepare to despatch your order.
How will my order be delivered?
Our shipping partners
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse to the e-mail address you provided when checking out. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Please note if you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
Where does In-Essence Homes deliver?
We deliver anywhere in the USA.
We do our best to get your order to you as soon as possible. We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice. (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on) We appreciate your patience and understanding in as we work through these difficult times.
Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.