Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions.
What is the order processing and handling time?
All orders are processed within 1 - 2 business days.
What is the order transit time?
Order transit time is typically between 5 - 7 business days.
What is your order cut off time?
Order cut off time is 3:00PM (GMT- 05:00) Eastern Standard Time
All orders placed after this time will be processed on the next business day.
Where do you deliver?
We deliver to the United States of America only.
What are the shipping charges?
For the majority of products we offer Free standard shipping except the below which has shipping charge due to the weight:
HUUM and Harvia Sauna Stones - Flat Fee of $47 per box
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment within 1 - 2 business days, we send you a despatch notification after your item/s have left the warehouse to the e-mail address you provided when checking out. This despatch notification will have your tracking number, where you can track your package. We will choose the most suitable delivery method and courier after your order. It's not possible to choose a courier or delivery method yourself. Your product(s) will make it’s way to you, transit times are typically 5 - 7 business days.
Our shipping partners
Please note if you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@inessencehomes.com.
Shipping Note
We do our best to get your order to you as soon as possible. We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice. (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on) We appreciate your patience and understanding in as we work through these difficult times.
Shipping Options
Our base "Curb-side" Pickup shipping is a great choice! This option usually takes between 5-7 business days to arrive at your doorstep, after you have submitted your order. There are other options available, we also offer.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Please note Saunas will not be assembled.
To take advantage of Threshold and White Glove Delivery shipping please contact us on info@inessencehomes.com or call us on 1-(307) 218 7280
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
We are here to ensure you have a great experience shopping with us. If you have any questions in regards to shipping please do not hesitate to contact us.
In-Essence Homes
Phone 1-(307) 218 7280
Monday to Friday 9am - 5pm (GMT- 05:00) Eastern Standard Time
Email: info@inessencehomes.com
Address: 30 N Gould St Ste R Sheridan, Wyoming 82801